Shipping Policy

Last updated: January 2, 2026

Shipping Coverage

We currently ship to all locations within India. For international shipping inquiries, please contact us at info@smelitaaromas.com and we will do our best to accommodate your request.

Shipping Rates

Shipping charges are calculated based on the delivery location and order value:

  • Orders above ₹999: Free shipping across India
  • Orders below ₹999: Standard shipping charges apply (₹50-₹100 depending on location)
  • Express delivery available for additional charges
  • Cash on Delivery available with nominal charges

Delivery Timeline

Estimated delivery times from order confirmation:

  • Metro cities: 3-5 business days
  • Major cities: 5-7 business days
  • Other locations: 7-10 business days
  • Remote areas: 10-15 business days

Please note that delivery times are estimates and may vary during peak seasons, festivals, or due to unforeseen circumstances.

Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has been dispatched.

Orders placed on weekends or public holidays will be processed on the next business day.

Order Tracking

Once your order is shipped, you will receive a tracking number via email and SMS. You can track your order status using this tracking number on our courier partner's website.

Packaging

All products are carefully packaged to ensure they reach you in perfect condition. We use secure, eco-friendly packaging materials to protect your fragrances during transit. Each bottle is wrapped individually and placed in a cushioned box.

Delivery Issues

If you face any delivery issues:

  • Package not received: Contact us within 7 days of expected delivery
  • Damaged package: Refuse delivery and contact us immediately with photos
  • Incorrect address: Once shipped, address cannot be changed. Ensure accuracy at checkout
  • Failed delivery attempts: Courier will make 2-3 delivery attempts before returning

Undeliverable Orders

If an order is returned to us as undeliverable due to incorrect address, refused delivery, or multiple failed delivery attempts, we will contact you to arrange re-shipment. Re-shipment charges may apply.

Contact Us

For shipping-related inquiries, please contact us:

  • Email: info@smelitaaromas.com
  • Phone: +91 788 703 7749
  • Address: Kanpur, Uttar Pradesh, India - 208014